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Riccucci, Norma M., 2005, How Management Matters: Street-level Bureaucrats and Welfare Reform, Washington, D.C.: Georgetown University Press.

Riccucci, Norma M., 20050330, How Management Matters: Street-level Bureaucrats and Welfare Reform(Public Management and Change), Washington, D.C.: Georgetown University Press. 14+190p $26.95(PB) ISBN-10: 1589010418 [amazon](inside)

■Contents

Tables and Figures
Acknowledgments
Preface

1 How Can Management Not Matter?

How Can Public Management Make a Difference?
Conceptual Framework
 Critical Functions of Public Management
 Street-Level Bureaucrats
 Work Norms and Culture
The Context
The Model
Research Approach and Methods

2 Ending Welfare as We Knew It

The Beginning of the End to Welfare
The Key Provisions of PRWORA
Welfare Reform in the States
 Texas
 Georgia
 Michigan
 New York

3 The Important Role of Public Management in Welfare Reform

How Does Management Matter?
Public Management and Welfare Reform
 Broad Managerial and Political Reforms
 The In-Take Process
Management and Organizational Outputs at the Local Level
 Local Statement of Policy Goals
 Human Resources Management and Practices
  Staff Organization and Job Classification
  Employee Training
  Monitoring and Evaluation Job Performance
  Management and Leadership Styles
Summary

4 Public Management and Street-Level Bureaucrats

The Power of Stree-Level Bureaucrats
THe Role of Management in Street-Level Bureaucratic Behavior
Does Management Matter at the Street-Level of Bureaucracy?
 Factors That Can Impact Street-Level Behavior
Findings
Management and Job Satisfaction
What Matters at the Street Level?

5 The Art and Science of Managing Street-Level Bureaucrats

Public Management and Workers' Goal Perceptions about Welfare
What Affects Goal Perceptions?
How Can Public Managers Better Manage Front-Line Workers?
 Education
 Participation by the Professionals
 Continuous Feedback
 Administrative Interventions

6 What Are Welfare Workers Doing at the Front Lines?

The Activities of Welfare Workers and Clients
 What Topics Are Being Addressed?
 What Activities Are Occurring?
 Topics Discussed in Conjunction with TANF
 Referrals to Mandatory Activities
 What Are the Clients Requesting?
 Do Clients Ever Decline Benefits?
 Working "Under the Table"
Encounter 1: Division of Family and Children Services (DFCS), Northwest Fulton County:
Encounter 2: Family Independence Agency (FIA), Detroit, Michigan:
 Demographics of the Clients
 How Long Do the Encounters Last?
The Challenging Job of Street-Level Welfare Workers

7 How Public Management Matters

How Management and Welfare Reform Altered the System of Welfare
Outcomes of Welfare Reform
The Future of the Welfare State
  TANF Funding
  Work Requirements
  State Flexibility
  Chil Care Funding
  Employment and Training
  Work Supports


Appendix A The Survey
Appendix B Data and Data Collection
Appendix C Critical Events Leading to Passage of Welfare Reform
Appendix D Chronology of Major Welfare Policy and Legislation Enacted in the United States
Appendix E Codes for Encounters
Notes
Index


■メモ

・福祉職員と福祉申請者の会話が記録されていて面白い。
・Appendixが参考になる




製作:小林勇人(立命館大学大学院先端総合学術研究科)
UP:20070328 REV: http://www.ritsumei.ac.jp/acd/gr/gsce/db2000/0503rn.htm
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