Riccucci, Norma M., 2005, How Management Matters: Street-level Bureaucrats and Welfare Reform, Washington, D.C.: Georgetown University Press.
Riccucci, Norma M., 20050330, How Management Matters: Street-level Bureaucrats and Welfare Reform(Public Management and Change), Washington, D.C.: Georgetown University Press. 14+190p $26.95(PB) ISBN-10: 1589010418 [amazon](inside)
Tables and Figures
1 How Can Management Not Matter?
How Can Public Management Make a Difference?
Critical Functions of Public Management
Work Norms and Culture
Research Approach and Methods
2 Ending Welfare as We Knew It
The Beginning of the End to Welfare
The Key Provisions of PRWORA
Welfare Reform in the States
3 The Important Role of Public Management in Welfare Reform
How Does Management Matter?
Public Management and Welfare Reform
Broad Managerial and Political Reforms
The In-Take Process
Management and Organizational Outputs at the Local Level
Local Statement of Policy Goals
Human Resources Management and Practices
Staff Organization and Job Classification
Monitoring and Evaluation Job Performance
Management and Leadership Styles
4 Public Management and Street-Level Bureaucrats
The Power of Stree-Level Bureaucrats
THe Role of Management in Street-Level Bureaucratic Behavior
Does Management Matter at the Street-Level of Bureaucracy?
Factors That Can Impact Street-Level Behavior
Management and Job Satisfaction
What Matters at the Street Level?
5 The Art and Science of Managing Street-Level Bureaucrats
Public Management and Workers' Goal Perceptions about Welfare
What Affects Goal Perceptions?
How Can Public Managers Better Manage Front-Line Workers?
Participation by the Professionals
6 What Are Welfare Workers Doing at the Front Lines?
The Activities of Welfare Workers and Clients
What Topics Are Being Addressed?
What Activities Are Occurring?
Topics Discussed in Conjunction with TANF
Referrals to Mandatory Activities
What Are the Clients Requesting?
Do Clients Ever Decline Benefits?
Working "Under the Table"
Encounter 1: Division of Family and Children Services (DFCS), Northwest Fulton County:
Encounter 2: Family Independence Agency (FIA), Detroit, Michigan:
Demographics of the Clients
How Long Do the Encounters Last?
The Challenging Job of Street-Level Welfare Workers
7 How Public Management Matters
How Management and Welfare Reform Altered the System of Welfare
Outcomes of Welfare Reform
The Future of the Welfare State
Chil Care Funding
Employment and Training
Appendix A The Survey
Appendix B Data and Data Collection
Appendix C Critical Events Leading to Passage of Welfare Reform
Appendix D Chronology of Major Welfare Policy and Legislation Enacted in the United States
Appendix E Codes for Encounters
UP:20070328 REV: http://www.ritsumei.ac.jp/acd/gr/gsce/db2000/0503rn.htm